GOLO is an e-commerce health & wellness company that assists its clientelle in reaching their weight loss goals. After experiencing incredible growth, GOLO invested in a more robust CRM solution to support its Customer Support and Marketing teams, replacing ZOHO CRM with Salesforce Service Cloud & Marketing Cloud
GOLO was becoming a proven brand in the health & wellness industry, proving that their trademark GOLO Release product could sustainable result in weight loss while following the GOLO for Life plan. This recognition was resulting in 200-300% YoY revenue growth; growth that demanded that GOLO improve its legacy ZOHO CRM solution with a solution that could maintain GOLO's high customer satisfaction, and promote product compliance and customer retention.
In their evaluation, they landed on Salesforce Service Cloud & Marketing Cloud solutions, which they felt would enable them to drive towards the following objectives:
Shortly after purchasing Salesforce however, GOLO uncovered that the solution they were pitched would not be as easy as they were promised, and a year after their Salesforce licenses were activated, they were still operating out of ZOHO almost exclusively, with Salesforce still lacking critical features required to successfully launch.
Wise Wolves was introduced to GOLO through a common connection. Within 60 days, Wise Wolves was able to deploy critical Marketing Cloud & Service Cloud related features, including but not limited to:
After deploying those features, Wise Wolves proposed a long term roadmap to further enable GOLO to realize all of what Salesforce has to offer. Since this date, GOLO has doubled their Salesforce licenses, increased the number of support channels to include SMS, deployed a chatbot, migrated to Mulesoft, and most recently, deployed Service Cloud Voice to manage inbound phone inqueries.
Sage Health is a healthcare provider focused on improving health and quality of life for private-pay Medicare patients and seniors. The company now operates 11 neighborhood health centers spread across four states.
MDRT leverages the powerful combo of Salesforce Sales Cloud and Aptify membership data to empower their sales team with insights and streamlined workflows. The result? A sharp surge in financial advisory clients adopting the company's cutting-edge tools and services.
Retreat Behavioral Health struggled analyzing their data because it wasn't syncing properly between systems. Strategic decisions for marketing, sales, and partnerships were getting more difficult to make.
PrudentRX is a membership service that provides prescription discount programs to patients with specialty medications. With a new strategic partnership with a national drugstore, PrudentRx needed systems to quickly analyze customer data, resolve customer issues, and keep their new partner up to date with program changes.
Boston Tree Preservation is a family-own and -run business based in Boston that provides organic arborist and landscaping services. They were operating almost completely on paper - sending invoices and renewals manually by mail and creating uncertainty in revenue and business growth.
MagGas Medical Inc. needed a solution to best track inventory in their warehouse and at patient locations. Poor inventory visibility was causing major problems – including missing critical oxygen deliveries. They turned to Wise Wolves and Salesforce to solve their inventory woes and eliminate costly errors
As the company grows, Clarity Guardians needs an increasingly more organized, efficient way to assign patients a Guardian with the right skillset who is available when, and where, the patient is in need.
Candid Health collaborated with Wise Wolves to enhance organization and automation in their Salesforce instance, focusing on streamlining renewal opportunity management. Wise Wolves empowered Candid Health to effectively track, monitor, and close renewal opportunities, driving sales growth and improving overall performance.
The Wise Wolves' team utilized their Salesforce expertise in FSL to uncover the lesser-known FSL core and non-standard features. By leveraging these findings, they successfully delivered the specific outcomes the Upward Health team requested.
Vesta Healthcare faced a pressing deadline to transition to a new CRM system as their existing one was nearing its end-of-life. With the sunsetting of their old CRM, a swift migration was crucial to ensure uninterrupted and efficient management of patient records and healthcare operations.
Ray America Inc. was struggling to scale their U.S.-based sales and service operations. Sales, customer service, and field service weren’t collaborating effectively. As a result, customer experience suffered, customer churn increased, and costs were rising. Ray America Inc. needed a way to break down operational silos, replace manual processes, and leverage their customer data.
